Contact Us
Questions about a listing, a from-price that looks wrong, or a Paris stay missing from the roster? Write to the team and we will take a look.
What To Send Us
The clearest messages are the shortest ones. If a bed at The People Paris Marais lists a from-price that no longer matches the booking page, say which property and what figure you expected (see Chain Budget Hotels). If a hotel page seems to carry the wrong neighbourhood, name the arrondissement. We can chase down almost anything once we know which of the 33 listings you are looking at, from the hostels through to the apartments.
Properties change things without much notice. A hostel adds a dorm type, a budget hotel shifts its check-in window, a Montmartre address changes its rating band after a wave of reviews. If you spot a detail on this site that contradicts the live listing, that gap is exactly the kind of thing we want to hear about, and a two-line email is enough for us to start checking it against the property's own page.
Bookings And Payments
We do not take bookings directly, so we cannot cancel, move or rebook a stay ourselves. Every property here is reserved through its live booking page, and that page also holds your confirmation and cancellation terms. Some listings carry flexible conditions and some do not, and the exact cutoff varies by property, so the booking confirmation is always the document to trust.
A wrong charge or a refund that never landed is a payment problem, so start with the support team behind your live booking page: they hold the order, the card record, and the power to fix it. Tell us anyway. When the same property keeps drawing complaints from readers, that pattern counts when we decide what stays listed on this site. Whatever you send, paste your booking reference so the right team finds the order fast.